Notice Regarding Shipping and Customer Support During Golden Week
Thank you for your continued support of TERAS.
We would like to inform you of our business hours, shipping schedule, and customer support availability during the Golden Week holiday period.
■ Holiday Schedule
Please note that our customer support and shipping operations will be temporarily suspended during the following dates.
| Holiday Period | Wednesday, April 29, and Saturday, May 2 through Wednesday, May 6 |
|---|---|
| Resumption of Normal Operations | Services will resume sequentially from Thursday, May 7 |
■ Order Shipping
- Final Order Cutoff Before the Holiday: Orders placed by 11:00 a.m. on Friday, May 1
- Orders placed after the above cutoff will be shipped sequentially from Thursday, May 7 onward.
■ Customer Inquiries
Inquiries received by email, LINE, or other channels during the holiday period will be answered sequentially from Thursday, May 7 onward.
We apologize for any inconvenience this may cause and sincerely appreciate your understanding.
