No, guest purchases are also available.

There are no fees for membership registration, such as annual fees, registration fees, renewal fees, or maintenance fees.

You can register from New User Registration.

Contact us and let us know you would like to "cancel your membership."

It's possible that your device is misidentifying emails from "@teras-online.jp" as "spam," or that your email client or provider is automatically deleting them as spam. If you are using a mobile phone or an email address issued by a mobile carrier on your smartphone, please check your "spam settings." *Please check your spam settings in advance to see if you can receive emails from the "@teras-online.jp" domain and emails containing URL links. For email settings, please refer to [To those not receiving emails].

We apologize, but we do not accept orders by phone or fax.
Please place your order through our website.

We do not offer gift wrapping, nor do we include brand shopping bags or remove tags when shipping.

【If there is a defect in the product】
We sincerely apologize for the defect in the product you received.
Please contact us via the contact page within 14 days of receiving the product and follow our instructions for the procedure.
〇We will bear the shipping cost for returns.
〇Refunds will be issued within 30 days of confirming the arrival of the returned product, according to the payment method you selected at the time of purchase. *If you used a credit card at the time of purchase, the refund will be processed by canceling the credit card payment.
〇For details, please check the Return Policy in the Specified Commercial Transactions Law.

【If there is no defect in the product】
We cannot accept returns or exchanges due to customer convenience, so please consider your order carefully before placing it.

If you have registered a mobile phone or smartphone address, emails from computers may be blocked by your email settings. If you have set up domain-specific reception or reception rejection to prevent spam, please configure your settings to receive emails from the "@teras-online.jp" domain. *You can check your registered information on My Page. Also, please check your spam folder, as emails may be sorted there.

If an item is out of stock, a "Restock Request" button will appear on the product page. If you enter the item you wish to be restocked, we will notify you by email when it becomes available. Please note that the "Restock Request" feature does not guarantee that the item will be restocked.

When you purchase a product that includes a warranty, the warranty card will be enclosed with the product. The delivery note serves as proof of purchase and seller.
We kindly request that you store the delivery note carefully along with the warranty card.

The security code is a 3- or 4-digit number printed separately from the credit card number.
It refers to the last 3 digits on the back of the card, or the 4 digits on the front (for AMEX).
If you are using credit card payment, you will need to enter the security code.
*The location and number of digits vary depending on the credit company.
*If you have any questions about the security code, please contact the card issuer whose details are printed on the back of your card.

Sagawa Express nationwide (including Okinawa)

Standard Shipping Fee: 770 yen (Okinawa/remote islands: 2,200 yen)
Free shipping on purchases of 3,980 yen or more (※1)
(※1: After coupon application)

If the delivery company's storage period expires, the product will be returned to the distribution center and your order will be cancelled.
Please note that we cannot resend your order.
If a delivery notice was left, please contact the delivery company directly as soon as possible.

After your order has shipped, we will send you a shipping confirmation email that includes your tracking number.
Please use the "Tracking Number" provided in the shipping confirmation email to track your package on the carrier's website.

Orders are usually shipped within 3-5 business days.
*Please note that we do not ship on weekends or holidays.
*Delivery to Okinawa and remote islands may take longer.
*Delays may occur due to weather or traffic conditions. Thank you for your understanding.

お届け先は日本国内のみとさせていただいております。
We do not ship internationally.

If you have registered a mobile phone or smartphone address, emails from computers may be blocked by your email settings.
If you have set up domain-specific reception or rejected reception for spam prevention, please configure your settings to receive emails from the "@teras-onlie.jp" domain.
*You can check your registered information on My Page.
Also, please check your spam folder, as emails may be sorted there.

If you have forgotten your password, you can reset it by clicking on "Forgot your password?".
If you have forgotten your email address (login ID), please contact us via the inquiry form.

To ensure your peace of mind when applying, we utilize encryption technology called SSL (Secure Socket Layer).
Therefore, there is no concern about information leakage during transmission. Your registered member information is protected by a password for privacy and security. Please manage your password carefully. It is important for you to protect your password and computer from unauthorized access. If you are using a computer shared with multiple people, please be extra careful. We do not store credit card information. Credit card information is stored securely at the credit card processing center, so there are no issues such as leakage. Please use our services with confidence.